Refund policy

At this time we do not offer refunds or exchanges for purchases. All sales are final.

For apparel items, please review the item's description regarding style, cut and material before completing your order. Refer to sizing measurements when selecting your size. Please feel free to contact us with pre-sales questions.

Purchasing a gift? Please consider a digital gift card.

If you receive an incorrect or defective item, please use the Contact form to notify us and we will be in touch to resolve the issue. Please keep original packaging if you receive an incorrect or defective item.

Meet & Greet purchases are non-transferrable. Refunds, credits or exchanges will not be issued if you cancel your meet & greet or fail to pick up your pass.